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If for some reason you don’t, please place a Purchaser Upgrade order via the store for Express, and let me know when that’s done, thanks.
Hi Tamas,
You should be able to update it in your WordPress dashboard – do you not have it installed?
Thanks.
Hi Tamas,
Please see:
WordPress updates rarely cause issues with Symbiostock, but we currently are supporting WP 5.5.0 as that has been thoroughly tested.
Glad it was resolved Paolo.
Hi Olaf – glad it was resolved. Sometimes Google does take some time to update.
Hi Paolo,
It is very difficult based on what you’ve presented to determine if the video plugin will work properly on your server given the variance you are experiencing. As for Firefox vs Chrome, the plugin creates different video formats for different browsers for maximum functionality, so that might be the issue, in the sense that the processor is still not converting the video properly.
I would suggest configuring the server in a way through testing that ensures the video diagnostic works 100% of the time, and under that scenario the video plugin will most likely work.
As for compatibility, yes, Symbiostock is always upgraded to support new versions of PHP, WordPress and WooCommerce when warranted.
Thanks!
Hi there,
Currently all Symbiostock plugins have been tested to function with PHP 7.3 – we cannot guarantee bug free functionality above that, though generally it is well tolerated.
WooCommerce 4.0.1 is the currently supported WooCommerce version.
We periodically do compatibility updates to ensure Symbiostock works with the latest version of all associated software when warranted. Thanks!
Hi there – the email address you provided us has the word “symbiostock” in it. Can you confirm that is a valid email address?
Hi paolo – as you can see within the error:
Permission denied
As previously suggested, it is still a permissions issue with your hosting environment.
Maybe do a search on google and see if anything comes up:
https://www.google.com/search?q=nginx+permission+denied+php+accessing+file
Hi Olaf – the base plugin is 100% free, and so all support here is optionally provided. The paid plugins are not a required application to use the software, and you are unlikely to get dedicated support within 24 hours of posting a query. All sales go towards development costs.
All the documentation for Symbiostock Express is here:
https://www.symbiostock.org/docs/category/5-symbiostock-express/
With regards to replicating the demo site, you can follow the quick guide here:
https://www.symbiostock.org/docs/replicating-the-symbiostock-express-demo-site/
Let us know if you have further questions, and thanks for supporting the software. 🙂
It is plausible it won’t work even if you tried, as the permissions are not letting PHP create downloadable files to begin with. But this is the function:
https://www.php.net/manual/en/function.chmod.phpIf you would like us to try to do it for you by writing code, you can submit a support request via the link at the top. Otherwise you can try it out if you know anything about coding and we can help you here. However, it is likely this won’t solve the issue. It seems to be a hosting environment issue.
Hi Paolo – this could be a permissions issue that relates to your previous post, but I’m glad you were able to successfully see the converted video. This usually means Symbiostock Video will work on your server.
Hi Paolo – this works because PHP is accessing the files directly and then feeding it to the customer rather than directing the customer directly to the files. This doesn’t solve the permissions problem but circumvents it. Your customers should be able to access files within subfolders directly if they have the URL.
You could try manually CHMODing the permissions of the download directory via FTP (try 777 to see how that works).
You could also try manually running CHMOD via PHP when download files are created within the Symbiostock code as a way of testing it.
That is extremely server specific. Can you contact your host to inquire?