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July 20, 2019 at 7:09 pm #34938July 20, 2019 at 5:04 am #34932July 20, 2019 at 5:01 am #34930July 20, 2019 at 4:59 am #34929July 20, 2019 at 4:59 am #34927July 19, 2019 at 10:57 pm #34923July 19, 2019 at 5:38 pm #34918July 19, 2019 at 2:14 pm #34915
Okay, that’s good news. Now, if:
1) You are uploading videos to the proper upload directory
2) Are running the processor automatically every minute
3) Have enough disk space for everythingand are still not seeing a thumbnail, then you should do the following:
1) Disable the processor running automatically
2) Upload a video and wait 5 minutes
3) Enable errors in WordPress: https://codex.wordpress.org/WP_DEBUG
4) Run the processor manually and see if any errors show up.July 19, 2019 at 12:40 am #34910July 19, 2019 at 12:39 am #34908July 19, 2019 at 12:38 am #34907Hi Theresa – I’m not sure if you are able to block users, but if anyone bothers you please PM me about it and I can take care of it. I believe you can also disable email notifications for private messages.
Regarding your image, it is not stored or added by us – it is a gravatar, and you can change or remove it via the instructions here:
July 17, 2019 at 6:09 pm #34899Hi NJ,
Glad I was able to address your concern. Rest assured, we always ensure our ecosystem works flawlessly and if we do an upgrade, it has been thoroughly tested. Back in the day, software needed to be robust as end users could not update it on the fly like they do now, and so we operate from the same perspective.
July 17, 2019 at 6:07 pm #34898Please run and install this:
https://www.symbiostock.org/product/symbiostock-video-diagnostic/
It will give us a quick idea of if your server is able to process videos. No, you do not need to disable Symbiostock Lite.
July 17, 2019 at 3:40 pm #34895July 14, 2019 at 3:50 pm #34880 -
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