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Unless you run the processor every minute, automatically, and are using the right versions of WooCommerce etc, you may experience unforeseen issues, such as this one. The important thing to note is that Symbiostock is running on thousands of websites right now without issue, so if you have followed the guidelines, it is unique to your current situation. You must also ensure that the hosting environment you have is powerful enough to run Symbiostock. I would suggest enabling error reporting and running the cron again manually to see if any errors pop up. Enable errors via the wp-config file.
Hi there – do you have the processor running every minute via your control panel? If not, this must be enabled in order to have all functionality, including order processing, to work correctly.
Hi John – Symbiostock Express and Symbiostock use a simple, internal translation system as very few aspects are controlled by the plugin and theme. You can access these specific translations in the Symbiostock Settings. Unfortunately, you can only translate from one language to another, not multiple.
It could also be a case of the Symbiostock simplification option – you can go to Symbiostock settings to disable it and all default menus should show up.
We cannot see your backend admin section so that link will not work. Can you please explain your issue more clearly?
This is a customized functionality that you would need to code yourself or hire someone to do. It is also something you can request from us as a customized job. If interested, please PM me with your details so I can give you a quote.
Hi Oliver,
In that case, it is a WooCommerce import issue as Symbiostock does not deal with CSVs in this manner. Please look into importing WooCommerce products using a CSV and debug accordingly.
Hi there – in what manner are you importing a CSV?
I’ve sent you a private message regarding this, thanks.
There are no known issues with the plugin, and you are receiving the support we have always provided. Running a WordPress site comes with its own technical requirements and these issues sometimes arise even though it has nothing to do with Symbiostock. We do not provide phone support, but if you would like personalized assistance you are welcome to submit a support request via our support portal:
https://www.symbiostock.org/support-request/
In the case of a privatized support ticket, we would log into your system to diagnose what is going on. However, I’ve provided you instructions here on how to diagnose what is going on yourself, and if you follow these instructions I can try to assist you here. Overall, I am fairly certain the issue here is due to your hosting environment, so you might want to contact your web host first, and have them determine why the script is not running correctly for you. It is most likely a server resource limitation, and I feel it is very likely even if you were to submit a support ticket to us, we would tell you the same thing.
Hi there – so is your site back up? If you need help fixing your config you would have to google that, as it’s out of the scope of our support. As for instructions, do you mean to test to see what’s going on with the video processing on your site?
Hi there – it was determined to be a server resources issue – when the video was being converted, the server was not running the command correctly due to server resource limitations. The user had to contact their host to deal with it as it was not a Symbiostock issue.
Hi there – there is no way to do this using the base system. All the files need to be renamed as if you upload files with the same original name (1.jpg, for example), storing them in the same folder would be impossible, so Symbiostock must rename them. The reason you get the original file name when you download it manually is because Symbiostock manually renames it for that download specifically.
You could do this programatically as the file names are stored in the database, but you would need to be familiar with PHP.
Hi there – generally if it is not working for only one agency, the issue relates to the agency itself, in that the FTP structure has changed in some way. Please check to ensure ALL parameters are correct, especially the initial login directory as that can sometimes change. When you log into your contributor account via FTP, check that the remote path matches the remote path entered in Symbiostock. Submitter.
Take a look here to try to see if you can locate what’s missing:
https://generatewp.com/wp-config/Don’t cut and paste anything though unless you are 100% sure as you could make it worse. Maybe make backups of your files before editing if you are not comfortable with these sorts of things.
You can also contact your host to assist you in this regard – it should be an easy fix.