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February 11, 2020 at 11:37 pm #35981February 11, 2020 at 11:17 pm #35978
Hey Greg – good question. To prevent space from becoming continuously filled, Symbiostock automatically purges temporary download files after a certain amount of time. This time is determined by the Download Expiry setting for that download. So if you make it a year, it will remain there for a year. I don’t know if there is an unlimited setting, but you can make it some huge number like 99999999999 and it should remain there indefinitely then.
January 18, 2020 at 6:22 am #35850I also want to clarify that “active development” is a modern term that means nothing; software is not meant to be updated every week – it is supposed to satisfy a mechanism, and as long as it does this, there is no reason to change it. Stability is our priority as we operate on thousands of sites where artists’ revenue depends on us. When we first released Symbiostock we updated very often to coincide with WooCommerce updates and soon realized that many WooCommerce updates were released with bugs which broke sites, and had to then implement fixes in Symbiostock to fix WooCommerce, then update Symbiostock again once WooCommerce fixed the problem.
You can see why we have taken a more controlled approach to it now.
January 18, 2020 at 6:19 am #35849Hi Greg,
We do plan to release an updated version of Symbiostock that has been tested and supports the newest version of WooCommerce. As with all previous responses, unless there is a functionality you specifically require that is not available, there is no need to update. However, as it has been some time, we want to provide people a newer version so that they can upgrade WooCommerce.
There is no date on this yet, but likely the next few months.
Thanks.
January 8, 2020 at 6:34 am #35804January 6, 2020 at 10:02 pm #35797December 14, 2019 at 12:01 am #35685December 13, 2019 at 11:59 pm #35684Hi Mark – you could submit a support ticket, but the errors you are encountering are almost exclusively related to your server and how the processor is able to process vectors. We have hundreds of vector sites running the same version without issue, and it is unlikely a software fix will make a difference. We are likely to find server issues that you will then have to resolve with your provider, which, in most cases, they cannot resolve.
Are you able to ask them for assistance first?
December 9, 2019 at 3:55 pm #35660Hey Mark – I tested by uploading this on my end, and it did in fact add the Beauty category to the upload. So this means there is something going on with the way your server is reading the metadata, or you are using the wrong version of WooCommerce. I’m guessing it’s the former. Have you run the system testing wizard on the Symbiostock Settings page to confirm that your system is reading metadata correctly?
You can also try to force the simple metadata reading option in your settings to see if that makes it work as well.
December 9, 2019 at 3:45 pm #35659Hi there – when I click on that link, it gives me an error that it cannot find this page:
/license.txt/license_fulljpeg/
As you can see, it is added a .txt there for some reason, which is something to do with your WordPress install. Some other plugin or another page you have in your wordpress install is redirecting the URL from /license/license_fulljpeg/ to /license.txt/license_fulljpeg/ – maybe try to figure out why that is happening first then you can likely get closer to solving the issue.
Thanks.
December 8, 2019 at 4:17 am #35654I’ve added the category to this file – please try using this and seeing if the category populates:
If that works, reverse engineer the RAW data so you can add the right field syntax via exiftool
December 7, 2019 at 5:46 pm #35648Yes – so if you have a metadata editor such as Photoshop or RAW, and you pre-populate one of these fields:
‘SupplementalCategories’, ‘SupplementalCategory’ and ‘Category’
It will put the image in a category of that exact name. It is a good idea to test one first to ensure that the category field you are filling is working and being recognized.
December 7, 2019 at 5:43 pm #35646Thanks for the update Mark. Yes, basically the issue here is that Symbiostock’s technology is still quite far advanced for the time, in that professional video/image processing at the hosting level is still quite new and a lot of hosting providers do not provide the raw power or know how to configure their servers properly to cater to these needs. We created a hosting solution for this exact reason, but unfortunately the amount of work that went into managing the hosting along with the plugin was just too much for our team. Hosting is a different animal as you need to be on call 24/7 in case anything goes awry.
December 7, 2019 at 5:40 pm #35645December 5, 2019 at 3:28 pm #35636Hi Mark – unfortunately, WordPress, and most functions within WordPress, including the processor, do not work consistently through the CLI due to the limitations of the WordPress infrastructure. We originally tried to run the processor as a CLI process as this would have been far more efficient, but encountered issues that could not be navigated.
What do you get without using the CLI?
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