[RobinKeymaster]

Please close the old order, place a new order, and follow the same process, running the processor manually at least 4 times, taking about 10 seconds apart. Let me know if there are any changes in the print out on the screen.

If there is no change, then there is something very strange going on in your system, and it would be out of the scope of the support we can provide here. You would have to submit a paid support request so we can log in and check out your system if you want us to debug it – also note that if the bug is found to be a Symbiostock bug, you are not charged for this service.

Another option I would suggest is if you get no other changes on the processor print screen, I would recommend trying a fresh test install in a sub-directory to see if there are any other plugins causing the issue, doing the same exact thing to see if it works successfully or not.

[RobinKeymaster]

Hi Pat,
Thanks for reporting back.
So first of all: Grant access to downloadable products after payment can never be enabled, otherwise it will never work.
Secondly: File Download Method must be redirect only, otherwise again, it will never work.

If you have those enabled, and you place an order, and you are not getting the download email, then the processor is not successfully processing the image for download. This means there is a problem with the system as it is not allowing the processor to complete.

Debug notices are irrelevant and do not need to be reported here. All we need to check for are errors and warnings. So please run the processor, enabling “run all processes”, and enabling processor error reporting, and then report back what the processor gives us.

[RobinKeymaster]

Hi Pat – I think it is possible you have a WooCommerce setting enabled that says “provide customer downloads immediately after purchase” or something along those lines. Disable that and do the entire process again.

Also, the processor needs to be run multiple times to get a full idea of what is going on. So do this:

1) Disable that setting in WooCommerce as I feel somewhat certain this is causing the problem.
2) Place your order.
3) Run the processor manually with the Symbiostock settings for debugging enabled a few times.

My guess is it will begin working now.

[RobinKeymaster]

Hi Tamas – the processor does a lot of background work that cannot be summarized here, however one thing it does when you upload an image is add it to your WooCommerce product database and create watermarked thumbnails.

[RobinKeymaster]

Hi Pat – that means the processor is not successfully creating the final download. So the processor seems to be working when you add files, but to process them for download it is not.

I would suggest you do the following:

1) Disable the processor from your system’s cron job
2) Go to the settings system page and make sure the processor has both the run all processes and error reporting enabled.
3) Run the processor manually after having submitted an order, and observe if any errors show up (it is highly probable something will show up)

Report back what you get and we can go from there. 🙂

[RobinKeymaster]

So after you place an order, does it set it to complete automatically?

[RobinKeymaster]

Hi Knut,

I sent you a response with the download link some time ago – perhaps you are not receiving our emails?

I am PMing you a link to the download on here. Please check your spam folder as well.

[RobinKeymaster]

Hi there – are you sure your processor is running? This usually happens if you manually set your orders to Completed and the processor is not doing it automatically.

[RobinKeymaster]

Hi there – it would be nearly impossible to diagnose what the issue is with this information. My best guess is that you check the upload folder to see if there are any files in there that are corrupted or pending. These files may also have been previously uploaded but are now missing for some reason.

[RobinKeymaster]

Sorry about that – we get a lot of spam here for some reason so we need to try to prevent people from doing that.

Glad you got it sorted. 🙂

[RobinKeymaster]

HI Greg – that is very strange. This function has not had any issues since the advent of Symbiostock. Can you try editing the licenses and clicking on “Update license” and “Update pricing” so that the database updates all the licenses for all your products? This may rectify the order issue.

[RobinKeymaster]

https://www.symbiostock.org/forums/topic/symbiostock-development-update/

[RobinKeymaster]

https://www.symbiostock.org/forums/topic/symbiostock-development-update/

[RobinKeymaster]

Very nice – thanks for sharing!

[RobinKeymaster]

Hi there – you have to sort them from the main licenses page, not the individual product page.

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