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Hi Ahmad,
The best way to do that is under the license option, make sure the “sell unaltered” checkbox is checked for the PNG license. That should offer the original uploaded file to the end user. 🙂
Hi there,
Your processor should automatically regenerate every thumbnail eventually – just have patience. 🙂 Unless it has been a super long time.
Hi Herbstreit,
I think the out-of-stock status is controlled by WooCommerce, not Symbiostock. I’m not 100% sure and we can look into it with the next update as well, but generally when it is not something that is a digital download, Symbiostock doesn’t manage it at all. Is there a setting in WooCommerce that allows items without stock to remain in-stock?
Hi Andrew – glad it got sorted. Might have been an older version or something. 🙂
If after payment, the order does not change to processing, this is something to do with your PayPal integration. Perhaps the IPN is not setup correctly.
Symbiostock Pro works fine with our tested version, and there are no security issues that have arisen as a result of it. We are looking into testing for compatibility with newer versions of WooCommerce.
Hi Herbstreit – thanks for letting us know. Will look into it and get back to you, thanks.
Hi there – as far as I can see it, Symbiostock does not have the ability to offer the same item in different color schemes via difference licenses. You can add separate products easily, but not all in one parent product with different licenses being the colors. The licenses can work with bundles (if you get Anytype) or different sizes, or even formats. But not different renditions of the same image.
You can do this with anytype but there would be no different image preview, which would not be ideal.
Hi there – unless necessary, we do not constantly release updated versions of Symbiostock as stability is more important than the illusion of new features. Often, new versions of WooCommerce have bugs that have historically broken people’s sites, so we take our time and do thorough testing before releasing certified compatibility updates.
That being said, usually, there is no issue updating WooCommerce even if Symbiostock is not certified as compatible with it. But we don’t recommend you do it to live servers without testing first.
It may very well be possible, but that’s within the scope of Slider Revolution – I would recommend you check out their forums or do a search on Google to see what can be found.
Here’s a video I found on this:
https://www.youtube.com/watch?v=hkk5y5c9590
Hi Paolo – if you are having intermittent issues running the processor, it is usually an issue with the server resources available at any given time. Sometimes it will work, and sometimes it won’t and this is due to the server timing out or the cron job using too many resources for the server you are on. We recommend using Lightsail through our hosting guide for error-free Symbiostock use.
Are you using Symbiostock Pro? Are you running the processor? Do you see the files you upload in the browser show up in the directory you mentioned? The browser upload simply puts files in that same directory, so it should make no difference at all. Most likely you are uploading to a different folder via FTP.
Hi there – Symbiostock has been tested to work up to version 4.9.2 of WooCommerce. You can test it with a newer version on a test install if you’d like, and usually there are no issues, but we cannot guarantee it.
Hi there – Symbiostock does not change or alter the thumbnails at all. It uses the in-built system to generate thumbnails. The only dimensions Symbiostock has control over are the final end products sent to customers.
Hi there – our payment form appears to be working. Have you tried in a different browser?