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I’ve always offered a “one-project-license” which basically means the client can use the image multiple times within one project (like a book, a website, a flyer etc)
OK, the issue has been located and resolved thanks to Robin and a little research about the theme I’m using.
The whole mess was caused by the theme and the “Cornerstone” editor which disabled the product image settings in WooCommerce while substituting them with its own (hidden) settings. It wasn’t possible to disable Cornerstone while keeping that theme active. To test the environment I disabled all plugins and toggled the theme to Twenty Fifteen. Then the product image settings showed up again.
I was eventually able to add some additional code to the functions.php of the child theme to actually reverse those product image settings and to give control back to WooCommerce.
Thanks for the support. I’m sending admin user credentials to your PM inbox.
Yes, the number of square images is definitely growing. I think right now they’re more than 80%.
“<span style=”color: #272727; font-family: ‘Open Sans’, sans-serif; font-size: 14px; line-height: 28.7999992370605px; background-color: #fbfbfb;”>When I download the square image file from the backend editor, it will download a “download.jpg.html”</span> I’ve never encountered that. If someone else also experiences this, let me know. Let me know what browser you are using as well. “<span style=”color: #272727; font-family: ‘Open Sans’, sans-serif; font-size: 14px; line-height: 28.7999992370605px;”>There is no “crop checkbox” under WooCommerce – Settings – Product – Display.”</span> There is a ‘Hard Crop’ checkbox under that setting. Check again.
I swear there is none. See screenshot.
Call me crazy but there’s another thing I’m noticing. While there were only a few “square” images when I noticed this issue, I think that number is growing. It seems to me like there are now around 50% of all images square.
Is it possible that for some reason images are still getting “re-processed” by the cron job and then show up square?
Just to be sure I toggled the theme to the original WordPress “Twenty Fifteen”. Same issue with some images being displayed square.
When you say display, if you mean the front-end, then the theme may be resizing how they show up for customers. Do a test download, or download the file directly from your product edit page to confirm or deny if the listed resolution is the same or not.
I’ve not encountered one instance where the listed resolution is different to the original image in normal situations.
The image display is the same in frontend and backend. Both square at these random images. I don’t think the theme has anything to do with it because other image files are displayed correctly.
When I download the square image file from the backend editor, it will download a “download.jpg.html” which of course is useless and unreadable. After locally renaming the file to “download.jpg” it becomes usable and the dimensions are actually correct (in this case 4896×3264 px).
Another thing to check is the WooCommerce settings – under product display, it is possible you have the ‘crop’ checkbox activated which changes how they show up for customers.
There is no “crop checkbox” under WooCommerce – Settings – Product – Display.
No no, I didn’t crop anything after import.
However, what I just noticed is that many square images are displayed even though they definitely aren’t cropped to square format. It actually looks kind of random. That might be the actual issue.
I thought I’ve cropped them but I probably didn’t. But they’re still displayed in a square format. Or could this maybe have anything to do with the import process still running?
Their is the error on product pages: “Warning: implode(): Invalid arguments passed in /…/wp-content/plugins/symbiostock/front-product-page.php on line 96”.
The next issue is that some images have the Symbiostock watermark, others have my custom watermark.
I’ll send you a private message with login credentials.Import went well. Review looked ok, restoration seemed to be ok.
I set up the cron job and I guess some product page errors and wrong watermarks will be ironed out over time. I’ll keep you posted if I get stuck again.Yes, toggling the theme on the legacy site did the trick. It’s working now. I guess 2507 images will take a while …
Thanks for the tip.Problem solved.
The issue was that I had the importer plugin activated and whenever I tried to “Save” the new watermark it expected to connect to the legacy site. I deactivated the importer plugin and then it let me save the new watermark.I actually think the existing networking feature with cross site search has never been effective because search results weren’t presented well. I don’t think we’ll lose a lot by dropping it. Maybe some SEO benefits.