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Hi, I am getting this error when uploading video to my website.
Error(s): Failed to create video preview for product ID: 2077
Can someone help me resolve this?
I bought Symbiostock Video a few hours ago and not sure if I am doing something wrong.
Also, I have tested with Symbiostock Video Diagnostic and I got video playing.
What could be wrong?Can someone direct me or tell me what should I do? Thank you!
Hi Mirjan,
Sorry about the late response. Can you please disable the cron from your control panel, upload a video, then manually run the processor with errors enabled? You enable them by editing your wp-config.php file and turn debug to true. Once you do that, please let me know if you get an error, and if so, post what it says.
You may have to run the processor a few times.
Also please try this with two different videos, one short, one long, to see the difference, if any.
Thanks
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Memory at Start: 21MLoad at Start: 150MDaily maintenance33 product integrity checks completed
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101 new/updated images/videos parsed10 thumbnails re/generatedMemory at End: 21MMemory Peak: 22MLoad at End: 45.67MI removed the video diagnostic tool now.
Also, I have tried with other smaller file, same result!
Hey there – I’m not seeing any issues there. Can you PM me your login information and I will take a look?
Thanks.
Also please disable your processor from the cron in your system for testing purposes.
What was the resolution here? I’m having the same problem. What did you do to fix this user’s issue?
Hi there – it was determined to be a server resources issue – when the video was being converted, the server was not running the command correctly due to server resource limitations. The user had to contact their host to deal with it as it was not a Symbiostock issue.
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