Viewing 5 posts - 1 through 5 (of 5 total)
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  • #31714
    #31720
    Profile photo of Sergey Rodionov
    Sergey Rodionov
    Participant

    Exactly the same problem with metadata 🙁

    #31721
    Profile photo of Benoit Chartron
    Benoit Chartron
    Participant

    Maybe I can help. I saw with tech support and we discovered there has been an automatic php update which has changed some settings :

    1) ‘Force simple metadata reading’ This has been enabled during the update. You must disabled this if your want your metadata to be read correctly

    2) the Imagick extension was disabled also by the php update. It has been reenabled and then all works properly

    Hope it will help you…

    #31722
    Profile photo of Sergey Rodionov
    Sergey Rodionov
    Participant

    Thanks, I will check the settings. I hope this will help

    #31743
    Profile photo of Robin
    Robin
    Keymaster

    The imagick issue related to the vectors actually – it indirectly related to the metadata reading but this was not the actual problem. The simple metadata reading can be an issue so usually keep this off unless it is not working.

    Usually if you cannot read/write metadata either your images are not populated right or your hosting environment does not support the ‘exec’ function.

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