updated and lost everything? V. 3.3.0

[swoldhamParticipant]

i just updated symbiostock and now it seems like everything related to symbiostock is gone from my dashboard and my site is blank?
did i do something wrong? this hasn’t happened with the previous updates.

[ChristineParticipant]

Being totally un-technical I would try deactivating and re-activating the theme to see if that helps.

If you put your site url in your signature (via the User Control Panel at the top of the page) it will be easier for members to take a look at your site

http://kerioakimaging.com - trying to reopen
http://nail-art-at.kerioak.com - Art and Nail Art

[swoldhamParticipant]

thanks! it’s staceywalkeroldham.com – but right now it’s totally gone! i can see that all the symbiostock files are still in the file manager on godaddy so i’m hoping that even though i (stupidly) haven’t done any sort of backup, i can somehow restore it! i had something similar happen last year when using a different theme and managed to save everything but had to re-build the site. i’m hoping i don’t have to do that again!

[swoldhamParticipant]

i can see this message on my wordpress dashboard…
i’m just worried that if i have to re-install the themes i might have to start over

Name Description
ss-professional Stylesheet is missing.
SYMBIOSTOCK Child The parent theme is missing. Please install the “symbiostock” parent theme.
SYMBIOSTOCK Dragonfly The parent theme is missing. Please install the “symbiostock” parent theme.

[ChristineParticipant]

Reinstall Symbiostock, you must have somehow accidentally deleted it, that should hopefully sort you out.

If you cannot find it go to
index.php
and the link is in the upper righthand corner

http://kerioakimaging.com - trying to reopen
http://nail-art-at.kerioak.com - Art and Nail Art

[sandorgoraParticipant]

same here; clicked “update” and blank screen, all themes away;
installed SyS agian and all is Ok now

[swoldhamParticipant]

fixed! thank you!

[tdahl-stockParticipant]

When I updated my test site to Symbiostock 3.3.0 it deleted my symbiostock theme directory. I had to restore from a backup. It looks like this is happening to others as well.

[ChristineParticipant]

I cannot even get to my dashboard – any ideas?

http://kerioakimaging.com - trying to reopen
http://nail-art-at.kerioak.com - Art and Nail Art

[tdahl-stockParticipant]

@christine wrote:

I cannot even get to my dashboard – any ideas?

No idea why you would not be able to get to your dashboard. I was able to get to the WP dashboard but my theme was gone. I just used filezilla to restore the symbiostock theme folder.

[sandorgoraParticipant]

i did it via http://www.sangostock.com/wp-admin/
than installed SyS 3.2.9 again from the forum and OK

[ChristineParticipant]

I went in via ftp and moved (not deleted) my child theme, that allowed me access to dashboard again. Then moved it back again after reinstalling 3.2.9

This new method of easily being able to download the new versions to our computers is brilliant, means we can keep backups 😀

http://kerioakimaging.com - trying to reopen
http://nail-art-at.kerioak.com - Art and Nail Art

[LeoParticipant]

Fixed. I just uploaded the wrong plugin to the updates hub. Tired from long day…misclick. Its all good now.

[LeoParticipant]

viewtopic.php?f=5&t=1274

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