Viewing 15 posts - 1 through 15 (of 16 total)
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  • #34650
    Profile photo of elemiliman
    elemiliman
    Participant

    I have contacted support for almost a week now no response. I have a problem with the download link for downloading the Symbiostock Vendors plugin I purchased.
    Thank you.

    #34651
    Profile photo of elemiliman
    elemiliman
    Participant

    Furthermore, the download link for symbiostock-express.zip plugin is also broken. I have succeeded in downloading all others except for the two I have mentioned.

    #34662
    Profile photo of Robin
    Robin
    Keymaster

    Hi there – unfortunately we did not receive any contact regarding this. I will look into it and respond ASAP, thanks for your patience.

    #34665
    Profile photo of Robin
    Robin
    Keymaster

    Hi Liman – we’ve reset your downloads for both products and re-sent you the download emails. Please let me know if you continue to have issues accessing them, and again, I apologize about the delay in resolving your issue.

    #34667
    Profile photo of elemiliman
    elemiliman
    Participant

    Thank you for your response. I was able to download the plugin.

    #34668
    Profile photo of elemiliman
    elemiliman
    Participant

    One more issue, please. I registered at Symzio.com for becoming a Contributor and Affiliate. I have not received a reply yet.

    #34670
    Profile photo of Robin
    Robin
    Keymaster

    Hi Liman – I’ve requested that our Symzio admins take a look for you. Let me know if you successfully submitted an application and what your website URL is. You can send me a PM regarding this for privacy.

    #34674
    Profile photo of elemiliman
    elemiliman
    Participant

    Thank you, Robin,

    #34683
    Profile photo of elemiliman
    elemiliman
    Participant

    Hi Robin for some reason unknown when I try to install the downloaded plugin for symbiostock–express and symbiostock-submitter it throws an error saying:
    “The package could not be installed. No valid plugins were found.”

    “Plugin installation failed.”

    #34684
    Profile photo of Robin
    Robin
    Keymaster

    Hi there – Express is a theme, not a plugin, so try uploading it as a theme. Submitter should not pose the same issue. Please try submitter again to see if it happens.

    #34698
    Profile photo of elemiliman
    elemiliman
    Participant

    Thank you Robin. You have been very helpful.
    How can I make a product like the symbiostock–express theme?

    #34699
    Profile photo of Robin
    Robin
    Keymaster

    Hi there – can you explain what you mean by that? If you want to add a Symbiostock product, you upload a media file via the web uploader or you follow instructions to upload it via FTP (preferred method) and the Symbiostock processor will automatically add it. Do you have the processor running via your system’s cron/scheduler?

    #34700
    Profile photo of elemiliman
    elemiliman
    Participant

    Yes I have the processor running.
    I mean after adding the photos how do I make it visible on the homepage just like the express theme. Because I am using another theme for my website.
    Thank you.

    #34703
    Profile photo of Robin
    Robin
    Keymaster

    Hi there – the front end is governed by WooCommerce and your theme – unfortunately this is not controlled by Symbiostock and so there is no support we can provide in that regard. I would suggest you contact the theme developer or see if there is documentation on it.

    #34745
    Profile photo of elemiliman
    elemiliman
    Participant

    So what you mean is I can’t create a Symbiostock product. Because the only option I see is to create a Non-Symbiostock product.
    Also do I need to install woocommerce vendor plugin after installing Symbiostock Vendor Plugin
    Thank you.

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