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  • #29618
    Profile photo of Katie
    Katie
    Participant

    For the last week or two, I have been getting a error notification in my WordPress Dashboard from Symbiostock.

    It says “Failed to find original media: ss_####.jpg Product ID: ####”.

    Every few days, more and more media files are added onto the error message, however none of the file names / product ID numbers match anything I have titled my images so I’m not sure what they are referring to. I haven’t deleted any files, so it’s truly perplexing. For the first time today, some of the thumbnails will not display in my Symbiostock media collection.

     

    #29620
    Profile photo of Robin
    Robin
    Keymaster

    Hey Katie – can you send me your WP login information via PM? I’ll take a look.

    It seems like it must relate to a hosting issue, though I’m not sure what.

    #29624
    Profile photo of Katie
    Katie
    Participant

    Thank you, DM sent.

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