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Yesterday I started using Symbiostock and ever since the Licensing part doesn’t work well… I made the mistake to delete all licenses at the beginning and I can’t get them back (tried deinstalling the plugin several times). So maybe my answer is in those licenses, but I don’t know.
I’ve made 2 licenses that work fine and are for digital products/downloads. But when I want to add a license for print, it gets messed up…
These are my problems:
1. The print-license has a tag requirement (I used Any and than the keyword, not sure if I had to use Any of All there – I didn’t see any difference). When I add a photo and don’t add a tag, it still shows up onder the information tab, but you can’t choose it as varation (see this example).2. When I add the right tag, the print-license does get added, but the price of my product doesn’t change with it… So the top price of my product stays with the digital-license, but when you choose the print-license it says a lower price (see this example)
These are the details of that print-license.
I really hope this is enough information and you can help me out.
PS I renamed the license part to Product, because I think that works better and I had to translate it since I’m dutch…
I just got an extra problem: I added a few photos and published them the same way as always. But now the price of the licenses isn’t shown… I see all the licenses and can add the photo to my cart, but it doesn’t show the price.
1) Extra information tab always shows this. It’s a quirk of WooCommerce and can be easily fixed with a custom hook or your theme.
2) Regarding the rest: What version of WooCommerce are you running?
@George: Not sure… I think it did with a few license (not all showed up), but none of them were print-licenses as far as I can tell… I just can’t get those licenses back… I’ve tried to reinstall the plugin a few times, but I don’t get those licenses back (I’m talking about the licenses that show up as the variations of the photos – I did rename the license-type-page but that didn’t give a difference).
I don’t get why it should be my browser when some of the products have the price with them and others have not. Even the WooCommerce back-end shows the prices of some and others not. See this printscreen. So I don’t think it’s a browser problem.
To be clear: the photos that don’t have a price still have those licenses as variations and you can order them. You just don’t see the price till you watch the cart…@robin:
1) Can you let me know how I can make that hook?2) I’m using the latest WooCommerce version: 2.5.3
Ahh – that could be the problem – you need to be on the earlier version of WooCommerce (before the 2.5 release.) There is a post on this forum about the specific release but the plugin is not certified yet to the latest WooCommerce release.
Steve
Thanks for your reply, Steveh and George. I thought I had read somewhere that the only supported version of WooCommerce was 2.5. Can’t find it back, so I’m not sure where I read it. I will go find a way to go back to WooCommerce 2.4.10 and see if that fixes it.
I’ve deleted WooCommerce 2.5.3 and tried the previous version. First 2.4.12 because I got a message that Symbiostock needed that version. This gave me a few more options to choose (like the license) when I published the photos in bulk. But the price still didn’t show up.
So I deinstalled and deleted 2.4.12 and installed WooCommerce 2.4.10. But no difference…
When I publish the photos (I delete the previous photos first of course!) and give them a category (and for a few a tag), I do get the variations by the photos on my site, but it still doesn’t show the price in the WooCommerce backend of on my website…
I really don’t get what I’m doing wrong. I haven’t changed the licenses…
Is there maybe a way to get the default licenses back?
The Licenses do display as variations, the price just isn’t shown. They all have a value in the price (see this printscreen).
I would love to check again, but it turns out that I can’t access the licenses anymore… It says that I don’t have the permission to access that part. While I’m the only user on this site and it worked fine yesterday… I think this might have to do something with the change I made in the database to rename License into Product (did that after reading this topic: http://www.symbiostock.org/forums/topic/translate-symbiostock/)…
I think I will try with a clean install on an other site (I have another one I don’t really use anymore)… Something went wrong here…
Reinstalling the Symbiostock plugin doesn’t help… I use WooCommerce 4.2.10 now…
All the Symbiostock parts are still in English. I always checked those boxes indeed.
Hey there – PM Me your login info and I’ll take a look to see what it could be.
I will do that, Robin.
The plugin needs to run on my main website eventually (similar to the one I’m trying it on right now) so I hope to figure it out.
1) Extra information tab always shows this. It’s a quirk of WooCommerce and can be easily fixed with a custom hook or your theme.
Hi Robin.
Can you let me know what kind of hook I need if I don’t want to show the licenses that aren’t connected to a photo in the Extra Information Tab?Hey there – check out this link:
https://docs.woothemes.com/document/editing-product-data-tabs/
The first example gives you some info. Do you need the exact code or can you extrapolate it from that?
Thanks, Robin! I get the information on that page, but I only want that the licenses that aren’t an option with the photo aren’t shown. So only the licenses that are able to select at the top are shown. I don’t mind that this tab is shown, but it’s a bit weird that all the different licenses are shown, even the ones that aren’t available.
Is there a way to change that?
Thanks, Robin! I get the information on that page, but I only want that the licenses that aren’t an option with the photo aren’t shown. So only the licenses that are able to select at the top are shown. I don’t mind that this tab is shown, but it’s a bit weird that all the different licenses are shown, even the ones that aren’t available.
Is there a way to change that?
I’m not sure if I understand your problem but have you set the “Core Auto-apply Filters” and the “Supplementary Auto-apply Filters” for your licenses? This is where you define which licenses are available with the file type.
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