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Hello… I have tried uploading via FTP and Web… when I run the processor the media post shows up but with no image… I can manually add the image but the watermark isn’t there and it allows the images to be right clicked and saved at full size… I am very new to this, what am I missing?
Thanks!
Hi Monica,
First thing’s first – check if you have Imagick installed. This is done via your Symbiostock > Settings page. Scroll to the bottom.
If you don’t have Imagick installed, then your system is using the GD library. It is then very likely that if the product is being added to the database but no image is being added that your server is running out of memory when the image is being created.
As GD uses about 10 times the amount of memory that Imagick does, it’s sometimes hard on servers and some won’t be able to process the image properly. One easy way to check this is to upload a small image to see if that gets parsed correctly.
Can you give that a go and report back?
Thanks.
We are up and running…I had to get my hosting company to add the Imagick piece…thanks for the quick response!!
No worries – glad to see you figured it out!
Now, after sending photos via FTP the images do not appear in the media section. Before it worked
Send me your login info via PM joel – I’ll take a look.
Hey Joel – looks like you changed the watermark, or the watermark percentage. As a result it is first re-doing all your thumbnails, then it will get to the new images. Do you have the processor running on a cron job? If so, looks like you have plenty of memory on your machine. I suggest you increase your processor load to 10 so it gets through them quicker.
Edit: I will reverse the order the processor does stuff, actually. I will have it re-do thumbnails after it adds new images. I’ll add this in the next release. For now, I’ve manually changed it on your side.
I don’t change the watermark and I don’t change the watermark percentage. I used cron job, I stopped for reasons of referencing. How do you increase the processor at 10 or 20? Thank you for your intervention on my website !
Hmm, okay – it’s re-doing your thumbnails regardless. Why, I can’t quite say.
To change your processor load just go to Symbiostock > Settings > Max Processor Load
I don’t change the watermark and I don’t change the watermark percentage, but I remenber now that I changed the size of photos for a license (full size to 1200 px). Thank you for your info.
Ah, yes, that will trigger it too. 🙂 Thanks for letting me know.
PS: Actually, I don’t know if that will trigger it unless it is in the WooCommerce settings. Regardless, in my tests there is always some reason it gets triggered. No worries.
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