Downloaded images corrupted – RESOLVED

[EcoStockImagesParticipant]

I’ve just “purchased” some of my own images to verify that everything works ok. Unfortunately it doesn’t. Everything runs normally, but when I download the image from the cart and open it, I get an error message saying:

“The file “5781-medium.jpg” could not be opened. It may be damaged or use a file format that Preview doesn’t recognize.”

Anyone experienced this?

Thanks.

[ChristineParticipant]

I had one customer with this problem when they bought a .png last year, they contacted me and I sent them the same image by email which worked.

http://kerioakimaging.com - trying to reopen
http://nail-art-at.kerioak.com - Art and Nail Art

[EcoStockImagesParticipant]

Thanks Christine, unfortunately, the problem seems to affect all of my images… at least all those I downloaded, old uploads as well as todays uploads. I tried to “Update all existing images” under Symbiostock/Author options, but it didn’t help.

I’m on latest version of SYS and WP. No idea what can be wrong 😥

[EcoStockImagesParticipant]

Update:
This is what happens when I download an image:

Bloggee – can’t open file
Small – can’t open file
Medium – can’t open file
Large – download is named “1701-large.jpg.html”
Zip – download is named “1701-zip.zip.html”

What can be wrong when even zip file isn’t downloaded correctly?

[ChristineParticipant]

I would go in via ftp and check your full sized images

http://kerioakimaging.com - trying to reopen
http://nail-art-at.kerioak.com - Art and Nail Art

[KLSbearParticipant]

What system are you using? I recall some issues with Mac systems using Safari renaming files. I think it was adding the HTML extension. If you save the file and remove the HTML extension is the file OK? Try searching here for that issue. I don’t recall if there was a solution found.

[EcoStockImagesParticipant]

I checked the full size uploads on FTP, they are opening fine.

I tried Safari and Chrome browsers on two different Macs, don’t have Windows around at the moment. The problem is still there. When I delete the .html extension, I get the same message again… can’t open the file.

I’ll try to look around for solution…

[ChristineParticipant]

I was going to download your free image as a test (I think I called it a Pelican instead of Puffin when I sent you message via contact form) but I could not work out how to download them other than right click so I didn’t.

http://kerioakimaging.com - trying to reopen
http://nail-art-at.kerioak.com - Art and Nail Art

[EcoStockImagesParticipant]

Oh dear, the price must have changed back to default as I was trying to reprocess the images… it is back to free, or 1¢ to be precise, because PayPal wouldn’t let me sell it for 0.00

[ChromacoParticipant]

This happens with some versions of Mac safari. First I’ve heard about it with other browsers. Alaways macs though. You need to change the extension not delete it. I actually address this as a FAQ on my contact page because it happens fairly frequently. FYI I am a Mac guy and can’t duplicate the problem. It is only certain versions.

[EcoStockImagesParticipant]

Problem identified!

Guys, I tried few things and figured out that deactivating the Child theme fixes the problem. Using the original Symbiostock theme, anything I download can be opened as it should. After activating the Child theme, downloads can’t be opened.

So, I guess reinstalling the Child theme could help… will do it in the morning and let you know.

[EcoStockImagesParticipant]

Reinstalling Child Theme solved the problem, thank you all for your help 😉

[aheiayParticipant]

I got the same problem!

What is the meaning of Child Theme?

I am using “Pinnacle” as the theme, which is one of its default themes

[Author]

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