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I noticed my site was down this morning and tweeted @bluehostsupport to ask. Got this reply
“@joannsnover We apologize for the downtime, admins are working on the file system. Their goal is to have it up before the end of the day.”
My reply “You take the site down for a day and no warning?! I’m NOT a happy customer right now.”
I realize this is shared hosting, but this sounds like maintenance and they just don’t care.
In the past (I know there was the outage in August) I’ve been happy with them, and with their support, but this really p#33es me off…
My site is up now and they say they don’t anticipate any further downtime…
@joannsnover We apologize for the frustration. Admins sometimes have to take immediate action with some issues, to ensure server integrity.
@joannsnover We dont anticipate any issues, but if there are we will do what we can to resolve the problem asap.
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