Images showing 0 (zero) pixels size for full size SOLVED

In response to cascoly and Christine:
1. v2.5.5 being really old– OK, I downloaded it maybe 2 months ago, thought I was getting the most current one, got it off the Symbiostock site. Perhaps I should update. However, I’ve got over 160 images sitting as drafts, mostly ready to go except for this large showing as 0 pixels problem, and a post I read seemed to indicate that if you update your drafts may disappear, so I’d lose hours and hours of work. Your experience with updating?

2. I’ve seen no pattern to the images that show as 0 size. Some are a bit over 3000 pixels, this one is a bit over 2000, a handful are only 640. I also have several of each size that processed correctly, even the 640 size ones correctly showing 640 as the largest size.

3. At this point no solution has been offered, no fix. I’d really like to hear from someone that can offer a fix. Does anyone know where the data that populates the pricing table for each picture is stored, and in what format? Maybe I can just alter the data to correct it.

Thanks for any help offered

OK, I went to Symbiostock.com, clicked on the Updates tab, and the highest update is 2.50. That didn’t make sense to me, so I went back to the home page and there is a download for 2.82. I renamed my old symbiostock folder, put this one in, and checked in WordPress. It wanted some required plugins which I installed. Now, when I check the image I’ve published (all of the others remain as drafts), it still shows the problem of showing 0 as full size, and now has the additional problem of showing my default large price on the download button, instead of the edited price. (Note: after a bit of testing, I find I can get the download price on the button to change by selecting a different size then going back to the large)

The original problem remains, on this image and many others in draft of many different large and small sizes (from 640 to over 5000 px on the long side), the large image size is displayed as 0 on the pricing table.

I’d sure like it if Leo or someone who perhaps has seen and solved this problem could offer some help. Where is the data found, maybe I can change it manually?

The water mark is 522×522, just as indicated on the Symbio guide site:

http://www.symbioguides.com/knowledgebase/branding-templates/

Yes, new to stock photography, this is my first foray into it, am using Symbiostock exclusively.

Christine- I sent you an email via the forum, however I don’t see anyway via the forum email to attach any files, so I think you’ll have to reply via regular email and I can send you the pics then.

Most of the very small images (640) were originally 3600px (long side) scans of film transparencies, but somewhere along the line the original higher resolution scans were lost and all I have are the sizes I was using in my original web galleries from about 12 years ago. I was thinking of having the transparencies (mostly 35mm, a few from a 4″x5″ view camera) rescanned once I get the site up and running, and maybe making a few dollars. Most of my images I have in drafts are 3008px long side and are from a 6mp digital SLR (old, now days), and I have just a few images that are higher rez than that.

The 72dpi displayed on the pricing table is just what Symbiostock is arbitrarily assigning– that would be screen rez. I’ve never seen any setting in Symbiostock to alter that. If that is somewhere in the IPTC data or maybe EXIF perhaps I can edit it, but that’ll mean re-uploading every image. DPI is pretty arbitrary anyway– it is really just a printer setting, has nothing to do with the actual resolution of the image, or put another way, I can have an image that is say 1000 px on the long edge, and if I print it at 72dpi it’ll end up almost 14″ long (13.89), but not look all that great– you’ll see the pixels– or I can print it at 300dpi and it’ll look a lot better and sharper (because it’ll have a bit over 4x as many pixels along every linear inch) , but’ it’ll only be 3 1/3 inches long. Same resolution on the original image, just different printer settings. I worked many years in the photoprocessing industry, and also doing digital restorations of historic images.

In short, I know that higher-rez images made with modern cameras are much preferable for the reasons you gave, but I also know that most web images are much lower rez, which is why they even show up in the pricing table. I’ve got some images that I know you wouldn’t want to print very large but would display very nicely at web resolutions, so I’m including those.

I’m going to try re-uploading one of these problematic images, and see if maybe something has changes that’ll clear up the problem.