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We were unable to confirm that your website is running Symbiostock Pro. Please ensure the URL is correct and that Symbiostock Pro is activated on your website. If your website is behind a DDOS shield, you may need to add symzio.com to your whitelist.Question:
What do I need to tell my hosting provider to do?
What kind of request is Symzio making and to where? cURL? what protocol?Did you ever manage to sort this out? I am getting the exact same thing and haven’t a clue where to go from here.
Hi there – have you applied to be a Symzio contributor and received your code, and entered that code into Symbiostock?
From Sybiostock I get a message that says:
Symzio has not yet crawled your Symbiostock site. Once your site is ready, apply to become a Symzio contributor.
You can disable this prompt by disabling Symzio in your settings.I follow this site and fill in the form to be a contributor at : http://www.symzio.com/acc?contapply=1
Key fields are:
Symbiostock website URL:
https://duncan-brown.org/Site Identity:
…behind every picture, there is a story… (this does get trucated to ‘…behind every picture, ‘)Tagline:
A catalogue of photographs plus travel blogs, with a short introduction to the photographer and his other business interests.I agree to the 6 tick boxes and type my name into the Digital Signature Field.
I hit the apply as contributor button. The following is the message I receive:
We were unable to confirm that your website is running Symbiostock Pro. Please ensure the URL is correct and that Symbiostock Pro is activated on your website. If your website is behind a DDOS shield, you may need to add symzio.com to your whitelist.
Your Symzio AccountI have tried changing the site identity is the Theme to a smaller field but it makes no difference.
I have amended the website to all of the following and still get the same messagehttps://duncan-brown.org/
http://www.duncan-brown.org/
http://www.duncan-brown.org
duncan-brown.org/
duncan-brown.org
http://duncan-brown.org/
http://duncan-brown.org
https://duncan-brown.orgI do not believe there is a DDOS shield
I am at a total loss how to applyHi Duncan,
Symzio pings your website to ensure it is running Symbiostock. It does this periodically, and does it initially when you apply as a contributor. If it cannot do this successfully, it has no way of knowing you are running Symbiostock.
We cannot divulge what it does in order to prevent gaming of the system, but we can say that it requires the ability to access your website, and you need to ensure the pinging ability is enabled in your Symzio settings within Symbiostock. Some servers do have security measures that can make it hard for scripts to access your website, and so if this issue continues, it is likely that. Changing the URL has no point as long as the url you provide is the correct one.
I host with Worddpress. I have been on with their support and they have advised I reach out with tyhe following information:
DDOS shield has been turned off. Here’s the error message we’re seeing:
The following errors are being reported:
duncan-brown.org [149522289] $ wp php-errors
Warning: fopen(/srv/htdocs/__wp__/wp-content/plugins/woocommerce/woocommerce.php): failed to open stream: No such file or directory in /wordpress/core/5.6.1/wp-includes/functions.php on line 6109
Fatal error: Uncaught Error: Call to a member function disable_direct_access() on null in /srv/htdocs/wp-content/plugins/symbiostock-pro/front-product-page.php:6
Stack trace:
#0 /srv/htdocs/wp-content/plugins/symbiostock-pro/symbiostock-pro.php(84): require_once()
#1 /wordpress/core/5.6.1/wp-includes/class-wp-hook.php(287): ss_go(”)
#2 /wordpress/core/5.6.1/wp-includes/class-wp-hook.php(311): WP_Hook->apply_filters(NULL, Array)
#3 /wordpress/core/5.6.1/wp-includes/plugin.php(484): WP_Hook->do_action(Array)
#4 /wordpress/plugins/woocommerce/4.9.2/includes/class-woocommerce.php(592): do_action(‘woocommerce_ini…’)
#5 /wordpress/core/5.6.1/wp-includes/class-wp-hook.php(287): WooCommerce->init(”)
#6 /wordpress/core/5.6.1/wp-includes/class-wp-hook.php(311): WP_Hook->apply_filters(NULL, Array)
#7 /wordpress/core/5.6.1/wp-includes/plugin.php(484): WP_Hook->do_action(Array)
#8 /wordpress/core/5.6.1/wp-settings.php(557): do_action(‘init’)
#9 phar:///usr/local/bin/wp-cli/vendor/wp-cli/wp-cli/php/WP_CLI/Runner.php(1237): require(‘/wordpress/core…’)
#10 phar:///usr/local/bin/wp-cli/vendor/wp-cli/wp-cli/php/WP_CLI/Runner.php(1158): WP_CLI\Runner->load_wordpress()
#11 phar:///usr/local/bin/wp-cli/vendor/wp-cli/wp-cli/php/WP_CLI/Bootstrap/LaunchRunner.php(23): WP_CLI\Runner->start()
#12 phar:///usr/local/bin/wp-cli/vendor/wp-cli/wp-cli/php/bootstrap.php(74): WP_CLI\Bootstrap\LaunchRunner->process(Object(WP_CLI\Bootstrap\BootstrapState))
#13 phar:///usr/local/bin/wp-cli/vendor/wp-cli/wp-cli/php/wp-cli.php(27): WP_CLI\bootstrap()
#14 phar:///usr/local/bin/wp-cli/php/boot-phar.php(11): include(‘phar:///usr/loc…’)
#15 /usr/local/bin/wp-cli(4): include(‘phar:///usr/loc…’)
#16 {main}
thrown in /srv/htdocs/wp-content/plugins/symbiostock-pro/front-product-page.php on line 6Hi Duncan – those errors have nothing to do with Symzio, and indicate there is something wrong with your installation. I would recommend trying to retrieve a backup, or asking WordPress to rectify the issue. We do not recommend WordPress hosting for Symbiostock as it is not built for intense applications.
Could you please provide the http://www.symzio.com IP address for whitelisting
This is the response from WordPress technical Support:
If you would like to definitely use the plugin with your WordPress.com site, then we would need more information from the Symzio developers regarding the verification process.
Once their developers can tell exactly what error they are seeing on their end and what kind of whitelisting they need, our developers can then take a look if there is anything we can do on our end. At this moment, we do not know what issue Symzio runs into and cannot know what changes do to on our end.
Also, checking the different plugin setting pages, it seems the plugin might not be best candidate for WordPress.com either.
For example, on this page – https://duncan-brown.org/wp-admin/edit.php?post_type=product&page=manage_ss_settings&tab=system there is the below information:Imagick is an advanced image manipulation module for PHP and Linux that is used heavily by Symbiostock. Documentation. In the absence of Imagick, Symbiostock will attempt to use the base GD library built into PHP. This provides limited functionality that will only work with JPEG images and requires much more memory.
We do not use ImageMagick image library, so it may mean that the plugin does not run properly or would use too much memory, which may create issues on your site. Of course, we cannot know before everything is working properly, but this is just some information I wanted to share.You can see oru server environment information here: https://wordpress.com/support/php-environment/
In order to proceed to help you, we need the exact information from Symzio to understand what they are trying to check in order to see that the plugin is installed.
For example, checking the site source code reveals very easily that your site is running Symbiostock Pro.
Though such information could be manipulated, I do not see why anyone would do that, if the plugin is free.
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