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Hello – Had my first sale on my site and found that I have an issue with the customer being able to download after purchase. The customer is able to make the purchase, I receive payment and the customer is able to see the download icon. After pressing the download button, the user is taken to a blank screen with no ability to download. I made a purchase myself and had the same issue. The access point to see downloads is in the cart in the upper right corner. I’ve used multiple browsers, so not sure what the problem might be.
My site is http://www.simplystockphotography.com.
Thank you for the help!
Brandon
Hey Brandon,
Looks like you are using Legacy Symbiostock – unfortunately, we don’t provide support for it anymore as we’re actively working with the new version of Symbiostock.
Thanks! How do I get the new one? I thought I just upgraded, but guessing it didn’t take?
Probably my theme not being compatible with the new <span style=”font-size: 14pt; font-family: ‘book antiqua’, palatino; color: #808080;”>Symbiostock. I think I have the new version installed correctly.
</span>Legacy Symbiostock is a theme that also works as a plugin – the new Symbiostock is not a theme, it is just a plugin. As such, it works very differently in the backend and so you must migrate from legacy to Symbiostock – simply installing it does not work.
There is a free migration tool here:
http://www.symbiostock.org/shop/
You can also submit a support request if you want us to migrate for you:
http://www.symbiostock.org/support/
Good luck!
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