-
Posts
-
I’ve just “purchased” some of my own images to verify that everything works ok. Unfortunately it doesn’t. Everything runs normally, but when I download the image from the cart and open it, I get an error message saying:
“The file “5781-medium.jpg” could not be opened. It may be damaged or use a file format that Preview doesn’t recognize.”
Anyone experienced this?
Thanks.
I had one customer with this problem when they bought a .png last year, they contacted me and I sent them the same image by email which worked.
http://kerioakimaging.com - trying to reopen
http://nail-art-at.kerioak.com - Art and Nail ArtThanks Christine, unfortunately, the problem seems to affect all of my images… at least all those I downloaded, old uploads as well as todays uploads. I tried to “Update all existing images” under Symbiostock/Author options, but it didn’t help.
I’m on latest version of SYS and WP. No idea what can be wrong 😥
Update:
This is what happens when I download an image:Bloggee – can’t open file
Small – can’t open file
Medium – can’t open file
Large – download is named “1701-large.jpg.html”
Zip – download is named “1701-zip.zip.html”What can be wrong when even zip file isn’t downloaded correctly?
I would go in via ftp and check your full sized images
http://kerioakimaging.com - trying to reopen
http://nail-art-at.kerioak.com - Art and Nail ArtWhat system are you using? I recall some issues with Mac systems using Safari renaming files. I think it was adding the HTML extension. If you save the file and remove the HTML extension is the file OK? Try searching here for that issue. I don’t recall if there was a solution found.
I checked the full size uploads on FTP, they are opening fine.
I tried Safari and Chrome browsers on two different Macs, don’t have Windows around at the moment. The problem is still there. When I delete the .html extension, I get the same message again… can’t open the file.
I’ll try to look around for solution…
I was going to download your free image as a test (I think I called it a Pelican instead of Puffin when I sent you message via contact form) but I could not work out how to download them other than right click so I didn’t.
http://kerioakimaging.com - trying to reopen
http://nail-art-at.kerioak.com - Art and Nail ArtOh dear, the price must have changed back to default as I was trying to reprocess the images… it is back to free, or 1¢ to be precise, because PayPal wouldn’t let me sell it for 0.00
This happens with some versions of Mac safari. First I’ve heard about it with other browsers. Alaways macs though. You need to change the extension not delete it. I actually address this as a FAQ on my contact page because it happens fairly frequently. FYI I am a Mac guy and can’t duplicate the problem. It is only certain versions.
Problem identified!
Guys, I tried few things and figured out that deactivating the Child theme fixes the problem. Using the original Symbiostock theme, anything I download can be opened as it should. After activating the Child theme, downloads can’t be opened.
So, I guess reinstalling the Child theme could help… will do it in the morning and let you know.
Reinstalling Child Theme solved the problem, thank you all for your help 😉
I got the same problem!
What is the meaning of Child Theme?
I am using “Pinnacle” as the theme, which is one of its default themes
You must be logged in to reply to this topic.